Privacy Policy

1. Introduction

Richardcasino.com is dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy provides a detailed explanation of how we collect, process, use, and share your data while maintaining strict compliance with applicable data protection laws. Our commitment is to handle your information responsibly, transparently, and securely, ensuring that your rights and privacy are always protected.

2. What types of personal information do we collect?

Account Registration Data: Full name, date of birth, identification documents, residential address, email, and contact details.
Financial & Transactional Data: Bank account details, payment card information, deposits, withdrawals, and winnings.
Gaming Data: Gameplay activity, betting history, and preferences.
Technical Data: IP address, geolocation, and device information.
Identity Verification Data: Official documents used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
Other Data: Information necessary for delivering gaming services.

3. How We Collect Your Personal Data?

We obtain personal data through multiple channels:

Directly from You – When you create an account, engage in gameplay, or contact our customer support team, you voluntarily provide personal information.
Automated Collection – Certain data is gathered automatically via cookies, tracking technologies, and website analytics to enhance your user experience and improve our services.
Third-Party Sources – We may receive additional information from external entities, including financial institutions, regulatory bodies, and fraud prevention agencies, to ensure compliance and security.

4. Why We Process Your Personal Data

We process personal data to ensure a secure, fair, and seamless user experience:

Account Management – Creating, verifying, and maintaining your account for smooth access and support.
Financial Transactions – Securing deposits, withdrawals, and payouts with strict safeguards.
Gaming & Fair Play – Ensuring responsible gaming and regulatory compliance.
Legal Compliance – Adhering to AML laws and gambling regulations.
Marketing & Communications – Sending promotions and updates with your consent.
Fraud Prevention & Security – Detecting and preventing unauthorized activities.
Service Improvements – Enhancing gameplay and optimizing platform performance.

5. What Legal Grounds Do We Use for Processing?

Our processing of personal data is based on the following legal foundations:

Performance of a Contract – Essential for providing our services and managing user accounts.
Compliance with Legal Requirements – Necessary to fulfill regulatory and legal obligations.
Legitimate Business Interests – Used to enhance security, improve services, and analyze business operations.
User Consent – Applied when you agree to receive marketing communications or other optional services.

6. What rights do you have?

You have the right to access the personal information we hold in your account. If any of the details are incorrect or outdated, you can request corrections. To ensure the accuracy of the changes, we may ask for supporting documentation.

You also have the right to request the deletion of your personal data. However, please be aware that some information may need to be retained in accordance with our data retention policy or for legal and operational reasons.

If you have previously given consent to receive marketing communications, you can withdraw that consent at any time. Upon your request, we will stop sending you promotional materials.

If you have any questions or need assistance with these requests, feel free to contact our support team via email at [email protected].

7. How long do we retain your data?

We retain personal data only for as long as it is needed to fulfill legal, regulatory, and operational obligations. Specifically, financial and transaction-related information is stored for a minimum of five years, in accordance with Anti-Money Laundering (AML) regulations. This retention period ensures compliance with legal requirements and allows us to maintain necessary records for operational purposes. Once the retention period has passed, your personal data will be securely deleted or anonymized.

8. How do we protect your data?

We use various security measures, such as encryption and access controls, to safeguard your personal data. If a data breach occurs, we will notify affected individuals and relevant regulatory authorities as mandated by law.

9. To whom may we disclose your personal data?

We may disclose your personal data to:

Service Providers: Third-party vendors who assist with IT services, marketing, legal consultations, and other business operations.
Regulatory Authorities: Government bodies and law enforcement agencies when required by law.
Corporate Transactions: During mergers, acquisitions, or business restructuring.

If your data is transferred outside of your country, we ensure that proper safeguards are in place, such as contractual agreements or adherence to relevant privacy standards.

10. Use of Cookies and Tracking Technologies

We employ cookies and other tracking technologies to improve your experience on our website and to monitor its performance. These tools help us provide personalized content and enhance functionality. You have the option to manage or disable cookies at any time through your browser settings, allowing you to control what data is collected.

11. Protection of Minors

Our services are intended solely for individuals who are 18 years of age or older. If we discover that a minor has submitted personal data, we will take immediate action to remove the information from our records. We are committed to protecting the privacy of children and ensuring that our platform is not used by underage users.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulations, or our business practices. When significant updates are made, users will be notified, ensuring transparency and keeping you informed about how your data is being handled.