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FAQ

POPULAR

Omg, sure! All games on RichardCasino are 100% fair and you definitely can win the prizes!

Don’t worry! You can easily create a new password. Just click this Forgot Password link. Then we will send an email that will direct you to a new link. There you will create a new password, log in to your account and keep playing and winning!

Yes, you can close your account forever. Please report Customer Support a small explanation of why you decided to stop using our service.

Start with checking your promotions, spam or junk folder, and other tabs in your inbox.

If there you did not find the letter either, please contact Customer Support via online chat or email.

We do not have systematic no deposit bonuses, but one-time NDB will definitely appear. To know all information about it, keep an eye on the newsletters and notifications.

ACCOUNT

Firstly, Welcome to Richard Casino! Hope you'd like this Empire of Wealth! Please press Registration on the main page and fill in all the required fields. Then you get a verification email with a link. Follow the link, start having fun, and play trend games for royal gifts.

Unfortunately, it's impossible. All details you can read on Richard's Terms & Conditions.

Don’t worry! You can easily create a new password. Just click this Forgot Password link. Then we will send an email that will direct you to a new link. There you will create a new password, log in to your account and keep playing and winning!

Sorry, but that's impossible at Richard Casino.

Start with checking your promotions, spam or junk folder, and other tabs in your inbox.

If there you did not find the letter either, don't hesitate to get in touch with Customer Support online chat or email.

DEPOSITS & WITHDRAWALS

Richard Casino accepts deposits in fiat and cryptocurrency, AUD, EUR, USD, CAD, NOK, PLN, NZD, JPY, BRL, BTC, BCH, ETH, LTC, DOG, USDT.

Go to My Profile, choose the Balance in the Wallet section, click on the Plus and choose the currency you want.

Any service fees depend on the currency and the method of payment you use. Some of them are free, while others might charge a small fee. Please refer to the Payments page for more details.

Generally, you receive your money instantly, but sometimes it can take longer depending on the payment method.

You can upload the funds in a minimum amount of 20 AUD or equivalent and withdraw a minimum of 20 AUD. The maximum deposit and withdrawal depend on your payment method. Please look through Payments Page.

BONUSES & GAMES

Make a deposit of 30 AUD, and you activate a chance to get a Welcome bonus of 5000 AUD + 300 FS. When making the deposit, be sure you mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited.

All deposit-related bonuses have a x40 wagering requirement. For more information, please visit Richard Bonus Terms and Conditions Page.

All needed information is in your account. For instance, there you can find all the information about active bonuses and the required bonus payout amount. And if you have questions, Richard's support team is always ready to help you.

Yes, you can. Many games have a demo, so you can get to know all you are interested in and find your favorite game.

Firstly, check your internet connection. If the problem persists, please contact our support team. Anyway, all the winning money will be added to your account because we store every single spin you make in our database in order to help with these problems.

SECURITY

Please be confident that world-class professionals will protect your credit card numbers, documents and other personal data. So, you can play safely.

Good news is that you can use the casino, play, and win without documents. But if you want to withdraw your winnings, you will need to upload documents to verify your identity. Our main aim is to ensure that all our customers are in a world of safe and secure gaming, a place where they can relax and enjoy their games without worrying about their security and privacy. This is why we take security very seriously. Aside from that, we must follow the standards the Curacao licensing authority set. This means that, in certain situations, we may ask our players to provide additional supporting documentation to ensure that the gaming world we create for our players stays safe and fair.

Such a process is not easy, but real. You should understand that creating an account, you must double-check the correct data before saving. Our platform does not provide for the self-editing of your personal data. But! If you misspelled or made a mistake, it is enough to upload documents confirming the correct data :) After that, you need to inform the support team where the error was and for what reason and Richard's team will quickly fix everything!

RESPONSIBLE GAMING

Sure. There two options for it: 

Choose self-exclusion if you want to close your account for a while (6-12 months).

Set a cooling-off period and you won't be able to make deposits and play during the specified period (from 1 day to 6 months), also you will be excluded from all advertising offers. 

To set limits, please contact Customer Support via online chat.

Yes, you can close your account forever. Please report to Customer Support a small explanation of why you decided to stop using our service. But we already miss you :(